Delete your KOPO account

You can delete your KOPO account at any time, from the app.

In the app

Open the KOPO app and go to Profile.
Tap Security & Privacy, then Delete Account.
Enter your password to confirm.

Before you delete your account, please:

withdraw or send any money left in your wallet;
wait for any payment on hold to finish;
finish or cancel any ride;
wait for any withdrawal to complete.

If you can't open the app

Email info@kopopay.com from the email address on your account, with the subject "Delete my account". We'll check it's you before we act, and reply within 30 days.

What happens

Your sign-in is removed straight away and you are signed out on every device.
Your saved places, emergency contacts, profile photo and notification settings are deleted within 30 days.
The law requires us to keep some records: your identity check and your transactions. We keep them for 5 years after you close your account, then delete them.
You can sign up again later with the same email.